Pitcher Filter

How long does a pitcher filter last?

Our filter's performance results are to 100 gallons, so we recommend replacement after 100 gallons of use. People drink water at different rates, so they reach the 100 gallon mark at different times.

How will I know when to change my filter?

There is no exterior indication that the filter needs to be changed, but you can estimate when it needs to be changed based on how often you are filling it. The top reservoir holds about 1/2 gallon and the life of the filter is 100 gallons. If you fi

How do I prime my filter?

Priming your filter is the most important step to activating your new filter. We have recently released a new priming tool that makes this step easy and consistent!

I am having trouble priming my filter. What should I do?

Priming your filter is the most important step to activating your new filter. We have recently released a new priming tool that makes this step easy and consistent!

Can I use your filters with well water?

Our filters are primarily designed for use with municipal (or tap) water. That means they can filter water from any tap, fountain, or faucet. If considering using our products in a well environment, we recommend comparing contaminant levels in your w

How long should it take for water to pass through the filter?

Processing time is dependent on the contaminant levels in your water supply and the effectiveness of the initial prime. Processing time may slow down as your filter reaches the end of its lifespan. The filter has a firm outer layer of filtration medi

Why is my filter is slowing down before the suggested lifespan?

Keep in mind, factors like hard or highly contaminated tap water or sediment, as well as heavy usage, can require more frequent replacements due to the filter targeting so much more material. In other words, if your water has more to capture than typ

Water is leaking from the top of the filter. How can I fix that?

This is generally an indication that either the gasket or the threading is misaligned. The gasket is the circular off-white rubber piece that sits on top of the filter. To realign it, unscrew the filter from your pitcher, flip the gasket upside down

Do I need to refrigerate my pitcher?

Our filters target a wide range of contaminants at a very high capture rate. Filtering those contaminants makes your water healthy for you, but it also makes it healthy for other living things like algae. For that reason, we make two recommendations

Do I need to clean the filter?

The filter never needs to be cleaned. It is made with medical-grade plastic.

I'm going on vacation. How do I store my filter while I am away?

Allow the filter to dry and refrigerate it while you are away. To prepare the filter for re-use upon your return, prime as you would with a new filter.

My filtered water doesn’t taste quite right. What can I do?

We cannot guarantee a certain taste due to its subjective nature. However, our filters are high performance filters so there should be a noticeable improvement in the taste of your water.

How does the pitcher filter work?

We developed our high performance Affinity® filtration technology by combining six different materials, each of which is known for its strong absorbent properties. Together these materials work harmoniously in a process called ionic absorption. As yo

Do unused filters expire? What is the shelf life of an unused filter?

Unused filters do not expire. We suggest storing unused filters in a cool, dry location.

What is the pH of the filtered water?

Our filtration technology is not designed to directly lower pH. However, we have done in-house testing on our tap water where we are located in Southern California. Before filtration, our municipal water had a pH of 6.97. After filtration, it was 7.2

Can I run hot water through my pitcher filter?

No. The pitcher filter can withstand cold water only. Hot water can damage your filter.

I am trying to replace my filter and I cannot get the old filter off. What do I do?

While warm or hot water should not be used on filters, it can assist with removing a filter that has reached the end of its lifespan. We recommend removing the upper reservoir that is attached to the filter and running warm or hot water over the filt

There is a boil order in my city. Will my filter cover this?

Boil orders typically occur as a result of a virus in the water. If you are using a pitcher filter, we recommend boiling the water, allowing it to cool, then filtering. For in-line refrigerator filters or under-the-sink filters, we

Do your filters remove Total Dissolved Solids (TDS)?

Our pitcher filters are powerful enough to filter up to 365 contaminants, and smart enough to allow beneficial minerals pass through in your water. That means that healthy nutrients like calcium, magnesium, and potassium will remain in your water. Af

Are your filters recyclable?

Our filters are made of recyclable materials and may be placed in a recycling bin. We are currently exploring partnerships that maximize our sustainability efforts by going beyond traditional recycling programs.If there is anything else we can do to

Do I need to remineralize my Clearly Filtered Water?

Our Affinity® Filtration Technology doesn’t target beneficial minerals. Many filters, specifically Reverse Osmosis (R.O.) systems, blindly strip water of everything, including beneficial minerals like calcium and magnesium. That’s why Reverse Osmosis

Can your filters be used with a water softener?

Our filters can be used with water softeners, but they will increase the workload of the filters. If you are using water softeners, we would recommend changing your Clearly Filtered filters sooner than our standard recommended timeframe. Please note

Can I use filtered water in my Neti Pot?

Yes. Our filtered water is safe to use with any neti pot. And it’s a better option than tap water because it’s free of dangerous contaminants that can cause infection, inflammation, and irritation in your nose. That said, distilled water is probably

How are your filters tested?

Testing of this filter system was performed by QFT, a lab now operating as IAPMO New Jersey, a division of IAPMO, an independent ISO 17025 certified laboratory that is capable of testing following NSF/ANSI protocols. All testing occurred under contro