My filter is slow. How long should it take for water to pass through?
A properly working filter can take anywhere from 5 to 35 minutes to pass a full top reservoir of water. If you are using a new filter and find that your filter is taking longer than 35 minutes, an ex…
How long does a pitcher filter last?
As long as a filter is kept in a cool dry place, it will last indefinitely. Once a filter touches water, its efficiency will drop off significantly once it has filtered 100 gallons or once it has bee…
Click here if you have any questions about our gravity-fed filtered pitcher with Affinity Filtration Technology.
Click here for any questions regarding our Stainless Steel, Glass, or Tritan Plastic Filtered Bottles.
3-Stage Under-The-Sink System
Click here for any questions about our 3-Stage Under-The-Sink system, where you can get clean and safe water right from the convenience of your tap.
Inline Refrigerator Filter
Click here for questions about our Universal Inline Fridge Filter, which installs directly into the water line behind your fridge.
Accounts & Subscriptions
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Shipping & Returns
Interested in shipping information, warranty information, or our return policy? Click here.