Do you offer price adjustments?
Products that are discounted within 7 days after your purchase date are eligible for price adjustments. Please email [email protected] with the order details to receive a price adjustment.
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General FAQ
We recommend starting here for any general questions about Clearly Filtered.
Is your website secure?
Yes! You will notice the padlock on the address bar. This indicates that the communications are encrypted and secure. To view our Terms & Conditions, please click here.
Do you accept PayPal?
We do not. However, we do accept all major debit and credit cards for payment.
Will tax be charged to my order?
Clearly Filtered is required to collect tax on behalf of local governments. Sales taxes are determined and administered on a state-by-state basis. Clearly Filtered has no jurisdiction over the rates imposed by the respective tax laws. You will see an
How do I find which contaminants your products remove?
You can view all test results for our products here. Select the "test results" button below the product you'd like to learn more about. If you're using a desktop or laptop, you can quickly find any contaminant by doing a quickfind. On an Apple desk
Are you NSF Certified?
We’ve decided to pursue our quality certifications from the WQA. The WQA or Water Quality Association is a not-for-profit association for the residential, commercial, and industrial water treatment industry. Working closely with ANSI, the WQA sets th
There is a boil order in my city. Will my filter cover this?
Boil orders typically occur as a result of a virus in the water. If you are using a pitcher filter or bottle filter, we recommend boiling the water, allowing it to cool, then filtering. For in-line refrigerator filters or under-the-sink filters, we
Are your filters recyclable?
Our filters are made of recyclable materials and may be placed in a recycling bin. We are currently exploring partnerships that maximize our sustainability efforts by going beyond traditional recycling programs.If there is anything else we can do to
Can your filters be used with a water softener?
Our filters can be used with water softeners, but they will increase the workload of the filters. If you are using water softeners, we would recommend changing your Clearly Filtered filters sooner than our standard recommended timeframe. Please note
Why am I unable to purchase Filtered Shower Heads?
Our Fixed Filtered Shower Heads and Handheld Filtered Shower Heads have been discontinued. We are currently in the process of exploring options for a new and improved shower head in the future.
Do I need to remineralize my Clearly Filtered Water?
Our Affinity® Filtration Technology doesn’t target beneficial minerals. Many filters, specifically Reverse Osmosis (R.O.) systems, blindly strip water of everything, including beneficial minerals like calcium and magnesium. That’s why Reverse Osmosis
Can I use filtered water in my Neti Pot?
Yes. Our filtered water is safe to use with any neti pot. And it’s a better option than tap water because it’s free of dangerous contaminants that can cause infection, inflammation, and irritation in your nose. That said, distilled water is probably