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If you wish to cancel your order, please contact us as soon as possible. We can cancel and refund your order if it has not yet been dispatched to our 3rd party shipping partner. If your order has already been dispatched, we cannot cancel it, but you
We know you want to get your order as soon as possible, so orders are processed quickly. Unfortunately, that means we have a very short window to make changes (approximately 1 hour from the time the order is placed). If your order has already been di
If you have received an incorrect item from your order, please contact our Customer Service team so we can address the issue promptly. To contact us, email [email protected]. We have LIVE agents available to chat via our website, Monday - Frid
If you have received an incorrect item from your order, please contact our Customer Service team so we can address the issue promptly. To contact us, email [email protected]. We have LIVE agents available to chat via our website, Monday - Frid
We have partnered with Route to provide premium package protection and tracking services for your orders! Adding Route's Package Protection to your order at checkout means your order is protected against loss, damage, or theft while in transit. Shou
You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com as early as 3 business days after your delivery date. Their team is ready t
Everyone must verify their identity the first time they file a claim. On all subsequent claims—for any item purchased—you will only be required to verify your phone number. Please note, however, that if you use multiple emails to make purchases onlin
If you’re experiencing any issues submitting your claim through Route, please reach out to our Customer Service team for assistance. To contact us, email [email protected]. We have LIVE agents available to chat via our website, Monday - Friday
By declining Route Package Protection, Clearly Filtered is not responsible for lost, damaged, or stolen items. If you experience any issues with your package, please contact the carrier directly.