What happens if my shipment gets lost/damaged/stolen in shipping?Updated 5 days ago
We have partnered with Route to provide premium package protection and tracking services for your orders! Adding Route's Package Protection to your order at checkout means your order is protected against loss, damage, or theft while in transit. Should anything happen to your order, you will be able to quickly file a claim through the Route team for an instant refund or reimbursement.
Once you’ve made your purchase, you can easily track it visually (and any other order) with Route’s platform. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.
Please contact our Customer Service team for additional assistance. To contact us, email [email protected]. We have LIVE agents available to chat via our website, Monday - Friday, 9 AM - 4 PM PT. You can also speak to an agent during the same operating hours by calling +1 877 876 2740.