What is your warranty policy?Updated 2 days ago
In order to assure the highest quality standards possible, each order is inspected for defects prior to shipping. This makes defects incredibly rare. However, if you feel that the item is damaged or defective, it may be eligible for replacement if we determine it is due to faulty workmanship or materials. Clearly Filtered offers a limited lifetime warranty. This warranty does not cover normal wear and tear, accidents, abrasion, exposure to extreme temperatures/conditions, or damage caused by tampering/misuse of the item. This warranty does not include filters and expires after 24 months from the date of purchase for pitcher and bottles.
For Inline Filters, like the UTS and Fridge Filter, this warranty expires after 18 months from the date of purchase and does not cover additional damage beyond the cost of the product. Should your Clearly Filtered item be damaged through misuse/unconventional use, you are able to purchase replacement parts. Should your Clearly Filtered item or surrounding area be damaged through improper/unconventional use or failure to follow setup instructions, this warranty is void.
To begin the warranty process, please email us at [email protected].