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Clearly Filtered

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Yes! You will notice the padlock on the address bar. This indicates that the communications are encrypted and secure. To view our Terms & Conditions, please click here.

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General FAQ

How much does shipping cost?

How do I track my shipment?

How long does it take for a shipment to arrive in the United States?

How long do international orders take to ship?

Shipping & Tracking

What’s your return policy?

What is your warranty policy?

Returns & Warranty

What are the terms and conditions of the subscription program?

I can't login to my account. What can I do?

How do I change my subscription schedule?

How do I update my billing details on my account?

How do I update my shipping address in my account?

How do I cancel/reactivate my filter subscription?

How to Manage Your Subscription on Desktop

How To Manage Your Subscription on a Mobile Device

Accounts & Subscriptions

Do you offer price adjustments?

Do you accept PayPal?

Will tax be charged to my order?

How do I find which contaminants your products remove?

Are you NSF Certified?

There is a boil order in my city.  Will my filter cover this?

Are your filters recyclable?

Can your filters be used with a water softener?

Why am I unable to purchase Filtered Shower Heads?

Do your filters remove Total Dissolved Solids (TDS)?

How long does a pitcher filter last?

How will I know when to change my filter?

How do I prime my filter?

How long should it take for water to pass through the filter?

Water is leaking from the top of the filter. How can I fix that?

Do I need to clean the filter?

I'm going on vacation. How do I store my filter while I am away?

My filtered water doesn’t taste quite right. What can I do?

How does the pitcher filter work?

Do unused filters expire? What is the shelf life of an unused filter?

What is the pH of the filtered water?

Can I run hot water through my pitcher filter?

I am trying to replace my filter and I cannot get the old filter off. What do I do?

Pitcher Filter

How much water does the pitcher hold?

What material is used to make the pitcher?

How do I clean the pitcher?

Do I need to refrigerate my pitcher?

There are two holes near the top of my pitcher. Why is that?

How do I remove the upper reservoir?

Can the water line in the pitcher go above the filter?

Sometimes I notice black dust in the pitcher. What is that?

Pitcher

How do I use the bottle?

How do I clean my bottle?

What are the bottle dimensions?

Can I add things to the water in my bottle? (E.g., fruit, supplements, etc.)

What is the blue piece attached to my straw?

What material is used to make the bottles?

Bottles

Does this filter fit any of the filtered bottles?

How long does the bottle filter last?

How do I prime the bottle filter?

How do I replace the bottle filter?

How does the filter work?

Can I use my bottle with water from natural sources?

Bottle Filter

How long does the Inline Fridge Filter last?

Which water line type should I select for my Inline Fridge Filter?

How do you install the Inline Fridge Filter?

My refrigerator already has an existing filter - do I need to change it too?

Inline Fridge Filter

How long do the Under the Sink filters last?

How does the 3-Stage Under the Sink System work?

How do I install the 3-Stage Under the Sink System?

Can I connect the 3-Stage Under the Sink System to a dedicated drinking faucet?

Will this system impact my water pressure?

How big is the 3-Stage Under the Sink System? What size are the fittings?

3-Stage Under-The-Sink System

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