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How do I cancel/reactivate my filter subscription?Updated 4 months ago

This program does not constitute a contract, there are no termination fees. You may cancel your subscription in the customer portal or by emailing us at [email protected]. Cancellations made through your customer portal must be submitted by 4:00 PM EST on the day before your next order is scheduled to process. Cancellation requests via email must be submitted by 4:00pm EST on the day before your next order is scheduled to process. If your order is scheduled to process over the weekend, your email cancellation request must be submitted by 4:00 PM EST on the Friday before that weekend. If you cancel after the cutoff, you will still be charged for and receive the next shipment. Subscription orders can be returned via our return policy.

To Cancel:

Login to your account

  • Enter login email and password.
  • Click “Manage Subscriptions” toward the bottom of the page.
  • Click “Edit” on the right side of the page next to the product you wish to cancel.
  • Scroll to the bottom of the page and click "Cancel Subscription".
  • Follow the prompts and click "Cancel Subscription" to complete the cancellation.

To Reactivate:

Login to your account

  • Enter login email and password.
  • Click “Manage Subscriptions” toward the center of the page.
  • Click “Re-activate” on the right side of the page next to the product  you wish to reactivate.
  • Update “Next Charge Date” if necessary.

If you are unable to login and need assistance, please contact our team at [email protected]

 

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