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Pitcher Filter

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How long does a pitcher filter last?

Our filter's performance results are to 100 gallons, so we recommend replacement after 100 gallons of use. People drink water at different rates, so they reach the 100 gallon mark at different times.

How will I know when to change my filter?

There is no exterior indication that the filter needs to be changed, but you can estimate when it needs to be changed based on how often you are filling it. The top reservoir holds about 1/2 gallon and the life of the filter is 100 gallons. If you fi

How do I prime my filter?

Priming your filter is the most important step to activating your new filter. We have recently released a new priming tool that makes this step easy and consistent!

How long should it take for water to pass through the filter?

A properly working filter can take up to 45 minutes to pass a full upper reservoir of water.

Water is leaking from the top of the filter. How can I fix that?

This is generally an indication that either the gasket or the threading is misaligned. The gasket is the circular off-white rubber piece that sits on top of the filter. To realign it, unscrew the filter from your pitcher, flip the gasket upside down

Do I need to clean the filter?

The filter never needs to be cleaned. It is made with medical-grade plastic.

I'm going on vacation. How do I store my filter while I am away?

Allow the filter to dry and refrigerate it while you are away. To prepare the filter for re-use upon your return, prime as you would with a new filter.

My filtered water doesn’t taste quite right. What can I do?

We cannot guarantee a certain taste due to its subjective nature. However, our filters are high performance filters so there should be a noticeable improvement in the taste of your water. To get rid of any residual taste, we recommend that you soak t

How does the pitcher filter work?

We developed our high performance Affinity® filtration technology by combining seven different materials, each of which is known for its strong absorbent properties. Together these materials work harmoniously in a process called ionic absorption. As

Do unused filters expire? What is the shelf life of an unused filter?

Unused filters do not expire. We suggest storing unused filters in a cool, dry location.

What is the pH of the filtered water?

Our filtration technology is not designed to directly lower pH. However, we have done in-house testing on our tap water where we are located in Southern California. Before filtration, our municipal water had a pH of 6.97. After filtration, it was 7.2

Can I run hot water through my pitcher filter?

No. The pitcher filter can withstand cold water only. Hot water can damage your filter.

I am trying to replace my filter and I cannot get the old filter off. What do I do?

While warm or hot water should not be used on filters, it can assist with removing a filter that has reached the end of its lifespan. We recommend removing the upper reservoir that is attached to the filter and running warm or hot water over the filt

There is a boil order in my city. Will my filter cover this?

Boil orders typically occur as a result of a virus in the water.  If you are using a pitcher filter, we recommend boiling the water, allowing it to cool, then filtering. For in-line refrigerator filters or under-the-sink filters, we

Do your filters remove Total Dissolved Solids (TDS)?

Our pitcher filters are powerful enough to remove up to 365 contaminants, and smart enough to allow beneficial minerals pass through in your water. That means that healthy nutrients like calcium, magnesium, and potassium will remain in your water. Af

Are your filters recyclable?

Our filters are made of recyclable materials and may be placed in a recycling bin. We are currently exploring partnerships that maximize our sustainability efforts by going beyond traditional recycling programs.If there is anything else we can do to

Are you NSF Certified?

We’ve decided to pursue our quality certifications from the WQA. The WQA or Water Quality Association is a not-for-profit association for the residential, commercial, and industrial water treatment industry. Working closely with ANSI, the WQA sets th

Can your filters be used with a water softener?

Our filters can be used with water softeners, but they will increase the workload of the filters. If you are using water softeners, we would recommend changing your Clearly Filtered filters sooner than our standard recommended timeframe. Please note