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General FAQ

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We recommend starting here for any general questions about Clearly Filtered.

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Do you offer price adjustments?

Products that are discounted within 7 days after your purchase date are eligible for price adjustments. Please email [email protected] with the order details to receive a price adjustment.

Is your website secure?

Yes! You will notice the padlock on the address bar. This indicates that the communications are encrypted and secure. To view our Terms & Conditions, please click here.

There is a boil order in my city. Will my filter cover this?

Boil orders typically occur as a result of a virus in the water.  If you are using a pitcher filter or bottle filter, we recommend boiling the water, allowing it to cool, then filtering. For in-line refrigerator filters or under-the-sink filters, we

Why am I unable to purchase Filtered Shower Heads?

Our Fixed Filtered Shower Heads and Handheld Filtered Shower Heads have been discontinued. We are currently in the process of exploring options for a new and improved shower head in the future.

How do I find which contaminants your products remove?

You can view all test results for our products here.  Select the "test results" button below the product you'd like to learn more about.  If you're using a desktop or laptop, you can quickly find any contaminant by doing a quickfind. On an Apple desk

Do you accept PayPal?

We do not. However, we do accept all major debit and credit cards for payment.

Will tax be charged to my order?

Clearly Filtered is required to collect tax on behalf of local governments. Sales taxes are determined and administered on a state-by-state basis. Clearly Filtered has no jurisdiction over the rates imposed by the respective tax laws. You will see an

Are you NSF Certified?

While we have yet to apply for an NSF certification, all of our products have been independently tested and verified by EPA-accredited laboratories at levels exceeding NSF Standards 42, 53, 244, 401 & 473 for water quality and the reduction of chemic

Are your filters recyclable?

Our filters are made of recyclable materials and may be placed in a recycling bin. We are currently exploring partnerships that maximize our sustainability efforts by going beyond traditional recycling programs.If there is anything else we can do to

Can your filters be used with a water softener?

Our filters can be used with water softeners, but they will increase the workload of the filters. If you are using water softeners, we would recommend changing your Clearly Filtered filters about a month sooner than our standard recommended timeframe

Do your filters remove Total Dissolved Solids (TDS)?

Our filters are powerful enough to remove up to 365 contaminants, and smart enough to allow beneficial minerals pass through in your water. That means that healthy nutrients like calcium, magnesium, and potassium will remain in your water. After all,