Clearly Filtered logo
Clearly Filtered logo

All collections

Accounts & Subscriptions

8 articles

Click here for any questions about your account or our subscription program.

Articles

What are the terms and conditions of the subscription program?

Clearly Filtered subscribe and save customers are entitled to discounted replacement filters automatically shipped to your door at regularly set intervals. We will charge your credit card per the frequency option you select for the duration of the pr

I can't login to my account. What can I do?

We are sorry you're unable to get into your account. Please try selecting the "Forgot your password?" link on the login page to get a password reset email. Make sure to check your spam folder if you don't see it in your inbox.  This may not work if y

How do I update my billing details on my account?

Login to your account To Update Your Payment Method: Enter login email and password. Click “Manage Subscriptions” toward the center of the page. Click “Payment Methods” toward the top right of the page.

How do I update my shipping address in my account?

Login to your account Enter login email and password. Click “Manage Subscriptions” toward the center of the page. Click "Edit" next to the subscription you would like to change. Scroll down until you reach the shipping address window, click the righ

How do I change my subscription schedule?

Login to your account Enter login email and password. Click “Manage Subscriptions” toward the center of the page. Click “Edit” on the right side of the page next to the product you wish to update. To edit your next charge date, click the arrow to th

How do I cancel/reactivate my filter subscription?

This program does not constitute a contract, there are no termination fees. You may cancel your subscription in the customer portal or by emailing us at [email protected] Cancellations made through your customer portal must be submitted by 4:

How to Manage Your Subscription on Desktop

In order to manage your subscription, you need to log in to your account. If you have not activated your account, you can do so by selecting "Create Account" on the login page here. You must use the email address you placed your order with. If you ne

How To Manage Your Subscription on a Mobile Device

In order to manage your subscription, you need to log in to your account. If you have not activated your account, you can do so by selecting "Create Account" on the login page here. You must use the email address you placed your order with. If you ne