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General FAQ

Do you offer price adjustments?

Products that are discounted within 7 days after your purchase date are eligible for price adjustments. Please email info@clearlyfiltered.com with the order details to receive the price adjustment.

Updated 2 years ago

Is your website secure?

Yes! You will notice the padlock on the address bar. This indicates that the communications are encrypted and secure. To view our Terms & Conditions, please click here........

Updated 2 years ago

There is a boil order in my city. Will my filter cover this?

Boil orders typically occur as a result of a virus in the water. If you are using a pitcher filter or bottle filter, we recommend boiling the water, allowing it to cool, then filtering. For in-line r…

Updated 2 years ago

Why am I unable to purchase Filtered Shower Heads?

Unfortunately, our Fixed Filtered Shower Heads and Handheld Filtered Shower Heads have been discontinued. We are currently in the process of exploring options for a new and improved shower head in th…

Updated 2 years ago

What is Clearly Filtered's Warranty on Items?

In order to assure the highest quality standards possible, each order is inspected for defects prior to shipping. This makes defects incredibly rare. However, if you feel that the item is defective,…

Updated 6 months ago

How do I find which contaminants your products remove?

You can view all test results for our products here. Select the "test results" button below the product you'd like to learn more about. If you're using a desktop or laptop, you can quickly find any c…

Updated 2 years ago

Do your filters remove Total Dissolved Solids (TDS)?

Our filters are powerful enough to remove up to 365 contaminants, and smart enough to let beneficial minerals pass through in your water. That means that healthy nutrients like calcium, magnesium, an…

Updated 8 months ago

Can your filters be used with a water softener?

Our filters can be used with water softeners, but they will increase the workload of the filters. If you are using water softeners, we would recommend changing your Clearly Filtered filters about a m…

Updated 2 years ago

How do I login to my account?

To log in to your account on a desktop or laptop, you will select the person icon on the top right-hand of the screen. On a desktop or laptop, you will see it here: On a mobile device, you will selec…

Updated 2 years ago

Will tax be charged to my order?

Clearly Filtered is required to collect tax on behalf of local governments. Sales taxes are determined and administered on a state-by-state basis. Clearly Filtered has no jurisdiction over the rates…

Updated 2 years ago

Do you accept PayPal?

We do not. However, we do accept all major debit and credit cards for payment.

Updated 2 years ago

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