Part of my order arrived damaged. How can I replace it?
In order to assure the highest quality standards possible, each order is inspected for defects prior to shipping. This makes defects incredibly rare. However, if you feel that the item is defective, it may be eligible for replacement if we determine it is due to faulty workmanship or materials. Clearly Filtered offers a limited lifetime warranty. This warranty does not cover normal wear and tear, accidents, abrasion, exposure to extreme temperatures/conditions, or damage caused by tampering/misuse of the item. This warranty does not include filters and expires after 24 months from the date of purchase. Should your Clearly Filtered item be damaged through misuse/unconventional use, you are able to purchase replacement parts.
To begin the warranty process, please click here. Any pictures or videos of the damage can help our team assist more quickly.